Refund policy

Due to the handmade and customised nature of our items, we only accept returns on faulty or damaged products.

We are unable to accept returns or exchange requests due to change of mind so please choose carefully.

Please note: imperfections such as bubbles, variations in colour, design, and size are a part of each products unique characteristics and not considered faulty or damaged.

Please inspect your items upon receiving and contact us immediately if the item is faulty, damaged, or the incorrect item so that we can evaluate the issue and make it right.

Faulty/damaged products

We take great pride in the quality and craftsmanship of our products so we carefully inspect your order prior to shipping.

If for any reason the product you received is faulty or damaged we will be happy to exchange the items or offer a full refund.

Please contact us within 7 days of receiving your order with photos that clearly show the damage/fault. You will also need to provide the receipt or proof of purchase.

When returning a faulty/damaged item it must be unused, and in the same condition you received it with its original packaging.

If the product is no longer in stock we will offer an alternative product or a full refund.

Refunds can only be credited back to the same method of payment used to make the original purchase.

Please notify us of any faulty/damaged products in writing to hello@foxmeetscharlie.com

Exchanges

We only exchange items if they are faulty or damaged. If the product is no longer in stock we will offer an alternative product or a full refund.

Gift Cards

We do not accept returns on gift cards.

 

Important Information

Screen resolutions and other monitor specifications may impact the way colours are interpreted by the viewer. This can lead to discrepancies between the colours seen in online photographs and the colour of the product when viewed in person. Please keep this in mind when making an online purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.