Frequently Asked Questions
Lead Times & Shipping
What is your processing time?
All of our concrete products are hand poured and made to order. Once you place an order, we begin the process of creating your unique pieces.
This process typically takes between 2-7 business days, as we prioritise quality and attention to detail.
How long does shipping take?
Once your order has been dispatched, you can expect your package to arrive within 5-11 business days. Please note that these shipping times are estimates only and may vary.
If your order is required before a specific date, we recommend contacting us prior to placing your order.
Do you offer returns for change of mind?
Due to the handmade and customised nature of our items, we only accept returns on faulty or damaged products.
We are unable to accept returns or exchange requests due to change of mind so please choose carefully.
What is your refund policy?
Our full refund policy can be viewed here
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
How do I look after my concrete pieces?
We apply a natural sealer to all our concrete products which acts as a barrier against water and reduces the chance of staining. However, since concrete is porous, it can still absorb liquids and waxes, leading to marks and stains.
We recommend cleaning up spills immediately to prevent staining. To clean our concrete products, simply use a warm damp cloth to wipe them down.
To prevent damage, do not place our concrete products in the dishwasher or submerge in water.
Still have questions? We're happy to help! Please email us at firstname.lastname@example.org and we will get back to you within 24 hours.